Tivoli Storage Productivity Center for Replication for Open Systems

Chapter 8. Hints and tips 397

First, try to determine whether the Tivoli Storage Productivity Center web server is working. If

it is running, check whether there are firewall or network issues. Also, check with your network

or security administrator if there were recent changes in network traffic policies.

If you cannot log in to check this problem by using any of the users you registered, you can try

to log on to Tivoli Storage Productivity Center for Replication by using the common user or the

user tpcFileRegistryUser. For more information about these default users, see 3.5.1,

“Adding Tivoli Storage Productivity Center users and groups to Tivoli Storage Productivity

Center for Replication” on page 94.

8.10.2 An error occurs when you try to add a user

If Tivoli Storage Productivity Center for Replication cannot access the repository that is used

for user authentication, you cannot add a user to Tivoli Storage Productivity Center for

Replication. Figure 8-3 on page 397 shows the error that is displayed when you try to add the

user from the Add Access wizard in the Tivoli Storage Productivity Center for Replication GUI.

Figure 8-3 Add user error

First, try to determine whether the Tivoli Storage Productivity Center web server is working. If

it is running, check whether there are firewall or network issues. Also, check with your network

or security administrator if there were recent changes in network traffic policies.

8.11 IBM Software Support Lifecycle

To determine whether your Tivoli Storage Productivity Center for Replication Version is still

supported or whether you should upgrade, browse to this IBM Software Lifecyle website:

http://www.ibm.com/software/support/lifecycle/index_t.html

Browse through the list of all products, starting with the letter T, or use your browser’s search

function to look for the product name or product ID (PID). The column on the right shows