Chapter 8. Hints and tips 397
First, try to determine whether the Tivoli Storage Productivity Center web server is working. If
it is running, check whether there are firewall or network issues. Also, check with your network
or security administrator if there were recent changes in network traffic policies.
If you cannot log in to check this problem by using any of the users you registered, you can try
to log on to Tivoli Storage Productivity Center for Replication by using the common user or the
user tpcFileRegistryUser. For more information about these default users, see 3.5.1,
“Adding Tivoli Storage Productivity Center users and groups to Tivoli Storage Productivity
Center for Replication” on page 94.
8.10.2 An error occurs when you try to add a user
If Tivoli Storage Productivity Center for Replication cannot access the repository that is used
for user authentication, you cannot add a user to Tivoli Storage Productivity Center for
Replication. Figure 8-3 on page 397 shows the error that is displayed when you try to add the
user from the Add Access wizard in the Tivoli Storage Productivity Center for Replication GUI.
Figure 8-3 Add user error
First, try to determine whether the Tivoli Storage Productivity Center web server is working. If
it is running, check whether there are firewall or network issues. Also, check with your network
or security administrator if there were recent changes in network traffic policies.
8.11 IBM Software Support Lifecycle
To determine whether your Tivoli Storage Productivity Center for Replication Version is still
supported or whether you should upgrade, browse to this IBM Software Lifecyle website:
http://www.ibm.com/software/support/lifecycle/index_t.html
Browse through the list of all products, starting with the letter T, or use your browser’s search
function to look for the product name or product ID (PID). The column on the right shows

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