Tools and Tactics for Operations Managers (Collection)

4. High Performance of Excellence

Competing Interests and the Solution

There are three main “characters” to this book. Two work against one another: the competing interests of compliance and excellence. The third is the broker, the systems engineered solution that makes the competing interests work harmoniously together. In the previous chapter, I dumped a lot of ink on the subject of the bureaucracy of compliance.

There’s an important reason for emphasizing bureaucracy as a result of compliance. There’s plenty of knowledge in the market on the matter of governance and many different works on excellence. One might even argue that much of today’s MBA programs focus almost exclusively on business governance and that bookshelves and e-readers around ...