March 2013
Intermediate to advanced
955 pages
33h 8m
English
book
Tools and Tactics for Operations Managers (Collection)
by Randal Wilson, Arthur V. Hill, Hillel Glazer
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14. Systems Thinking and Process Engineering
Basis of Systems Thinking
Although he may not have actually coined the term, W. Edwards Deming is widely considered the progenitor of Total Quality Management (TQM). He is often remembered for his famous 14 Key Principles on which TQM is based. However, often overlooked by typical business books and business leaders—for reasons I can only guess—are what form the basis of these 14 points: his System of Profound Knowledge, or often called Theory of Profound Knowledge. While his System/Theory of Profound Knowledge includes only four parts, they’re a bit more abstract and, frankly, harder to grasp. Perhaps that’s why many people skip them. They are
1. Appreciation of a system—Understanding the overall ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.