The following issues are covered in this chapter.
- The idea that some services are beyond the usual range of facility-related services means that we can justifiably refer to them as specialist.
- Information and communication technology (ICT) services represent an area that has evolved rapidly. To ensure continuity of business, the organization might need to consider specialist ICT service provision, not least to ensure security of data.
- Health-care services can be an emotive subject in the context of outsourcing – the reaction usually results from confusion over the distinction between clinical and non-clinical services. A majority of services are related to ancillary equipment and information systems and are, therefore, non-clinical.
- Security and protection services are closely aligned with the concept of building intelligence and can involve a mix of on-site and off-site support. Providing a safe and secure facility has become a concern in high-profile industrial sectors and in sensitive locations.
- The need to have robust service level agreements (SLAs) is paramount, not least when dealing with a service that might be complex and unfamiliar in terms of its performance.
- Procuring a service without concern for the ensuing relationship might be to ignore a useful source of skill and expertise – competent service providers and suppliers have much to offer if the conditions are conducive to their ability to offer expertise. ...