The following issues are covered in this chapter.
- Information is the lifeblood of facility management; without it, the organization is not in control of its facility assets and is unlikely to be able to account for them reliably. Managing information is a key factor contributing to successful facility management.
- When facility assets are delivered, so too are information assets. The organization should, however, avoid a situation where information and data for operations and management are delivered all at once at handover – there must be phased handover to allow assimilation, training and induction to take place in a controlled manner.
- Information management needs to be in place before a new or refurbished facility is delivered – it cannot be an afterthought. An information deliverables list with an information handover plan should be prepared by the facility asset delivery team.
- An information management strategy and policy should be prepared to support the procedure for collecting, analysing, storing, updating, communicating and controlling information and data relating to the facility.
- A facility handbook should be prepared to hold information and data required for the safe, correct and efficient operation of the facility. The handbook should cover legal, commercial, financial, technical and managerial information and data. Wherever possible, it should be in digital form so that it can be more easily kept up to date.
- As-built and as subsequently ...