October 2016
Intermediate to advanced
580 pages
15h 34m
English
Content preview from Total Quality Management
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Chapter 4
Leadership and TQM
Abstract
Since the days of scientific management, several leadership theories have been propounded highlighting the categories and characteristics of these leadership qualities. This chapter discusses these categories and characteristics of these leadership qualities that make managers play a critical role in the growth of an organization. A few case studies how simple people became great leaders are cited.
Keywords
Deming award; Malcolm Baldridge award; European foundation for quality management (EFQM); Canada award for business excellence (CABE); Autocratic; Persuasive; Democratic; Laissez-faire; SMART goals; Contented achievers; Oxymoron people; Soap opera people; Tar pit people; 5D’s of goal setting; Warren ...
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