For any manager, irrespective of the function he heads, a comprehensive knowledge of the management principles and managerial skills are essential. This is very true in the case of the quality control managers. This chapter highlights the two aspects the manager has to deal with in his day-to-day affairs, viz. the systems approach and the decision theory.
Management theory; Systems approach; Input-process-output; 5 Ms of input; System; Systemic; Systematic; Manufacturing system; Business organization system; Agricultural system; Automobile workshop system; Educational system; Elements of control; Environment; Open and closed systems; Subsystems; Generations of subsystems; Information ...
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