Chapter 11

Total Employee Involvement


This chapter highlights employee involvement as a major tool of total quality management. The five components of employee involvement viz, motivation, teamwork, employee participation, assessment, and recognition, are discussed in detail. Also explained are the motivational theories, the features of the teamwork, the decision theory, and resistance to change.


Total employee involvement; Motivation; Team work; Theory X; Theory Y; Maslow’s theory; Empowerment; Performance appraisal; Recognition and rewards; Average worker; Hierarchy of needs; Survival; Security; Esteem and self-actuating needs; Motivators and dissatisfies; Job rotation; Enlargement and enrichment; SREDDIM; Nonconducive ...

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