October 2016
Intermediate to advanced
580 pages
15h 34m
English
Content preview from Total Quality Management
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Chapter 15
Quality Circles
Abstract
Quality circle is an alternative to the dehumanizing concept of the division of labor, where workers are treated like robots, to quote certain criticism of Taylor’s scientific management principle. This chapter illustrates how the quality circles are formed and function to encourage the workers to take part in all shop floor decisions to achieve overall improvement in performance.
Keywords
Scientific management; Quality circles; Quality control circles (QCC); Small group activity (SGA); International quality circle conventions; National Labor Relations Board (NLRB); BHEL; TELCO; Quality Circle Forum of India (QCFI); Structure of a quality circle
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