October 2016
Intermediate to advanced
580 pages
15h 34m
English
Content preview from Total Quality Management
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Chapter 21
The Seven Modern Tools of TQM
Abstract
After Kaoru Ishikawa developed the traditional 7 tools of management, subsequent quality practitioners started developing more tools useful for quality control and these are called the 7 modern tools of TQM. This chapter identifies and explains each of these new tools. Besides illustrating how these tools are related to some common management practices of the past, this chapter also explains two more tools that are very significant and related to TQM.
Keywords
Seven basic tools of quality; Seven modern TQM tools; JUSE; Affinity diagram (KJ method); Affinity sort; Interrelationship diagraph; CPM; PERT; Tree diagram; Fault tree analysis; Event tree analysis; Prioritization matrix; Weighted ...
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