Chapter 21

The Seven Modern Tools of TQM


After Kaoru Ishikawa developed the traditional 7 tools of management, subsequent quality practitioners started developing more tools useful for quality control and these are called the 7 modern tools of TQM. This chapter identifies and explains each of these new tools. Besides illustrating how these tools are related to some common management practices of the past, this chapter also explains two more tools that are very significant and related to TQM.


Seven basic tools of quality; Seven modern TQM tools; JUSE; Affinity diagram (KJ method); Affinity sort; Interrelationship diagraph; CPM; PERT; Tree diagram; Fault tree analysis; Event tree analysis; Prioritization matrix; Weighted ...

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