Benchmarking
Abstract
Through benchmarking every organization assesses its strengths and weaknesses comparing themselves with the industry leaders, thereby developing and adapting the best practices into their operations. This chapter describes the insight into the principles and practices of this vital procedure.
Keywords
Benchmarking; Industry leader; Performance; Product; Process; Strategic; Generic; Functional; Competitive; Financial; Operational; Internal; Collaborative and metric benchmarking; Best practice companies; 12-Step approach to benchmarking; Xerox’s 10-step procedure; Tips for benchmarking consultants; Benchmarking costs; Advantages and limitations of benchmarking; Internet Service Providers’ Benchmarking Association ...
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