Bibliography
While this bibliography lists the books that can be referred in general in relation to all the chapters of the book, chapter specific references and websites are also indicated at the end of the chapters.
[1] Evans J.R., Lindsay W.M. The management and control of quality. Mason, OH: Thomson South Western Publication; 2005.
[2] Besterfield D.H., et al. Total quality management. N.Y. Pearson Education Publ; 2003.
[3] Feigenbaum. Total quality control. 3rd ed. McGraw Hill; 1995.
[4] Ho S.K. TQM: an integrated approach. London: Kogan Page Publ; 1995.
[5] Juran J.M., Gryna F.M. Quality planning and analysis. New York: McGraw Hill Publ; 1980.
[6] Deming W.R. Out of crisis. Chambers University Press; 1993.
[7] Murthy M.N., ed. Excellence ...
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