Appendix B

Questionnaire

Please place an "X" anywhere along the line below according to how you feel these issues are practiced with reference to your organization/business unit/division. Before proceeding, please check below the organization for which you will be responding:

_______ Entire company_______ Single plant

_______ Group (made up of divisions)_______ Division (made up of plants)

Other _______ (please describe)__________________

1. Role of Top Management and Quality Policy

  1. Extent to which the top business umt/orgamzation executive (responsible for organization profit and loss) assumes responsibility for quality performance.

    None __________________________ Very High

  2. Acceptance of responsibility for quality by major department heads ...

Get Total Quality Management and Just-in-Time Purchasing now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial