Total Quality Management for Project Management

CHAPTER 1 – INTRODUCTION

I. Rubric

II. Questions to Ponder

• Does TQM applied to project management (PM) provide any added value?

• Is TQM too abstract or is it really down-to-earth?

• Why is the standard flailing and floundering approach so seductive?

• Does the enterprise really need TQM in project management?

• If our organization transforms itself such that it achieves a higher level of performance, have we really accomplished anything?

• Does TQM/PM have any marketing value?

• Why are there so many quality tools and why are they little used by PMs?

• Why are the quality models different and yet the same (compare and contrast)?

• Isn’t TQM ...