Total Quality Management for Project Management

CHAPTER 3 – TQM TOOLS

I. Rubric

II. Questions to Ponder

• Do TQM tools provide any added value?

• Are TQM tools too abstract for real use or are they really down-to-earth?

• Why are tools so seductive?

• Does the enterprise really need another toolbox?

• Does the use of the toolset have any marketing value?

• Why do we have so many tools?

• Why are the toolsets different and yet the same (compare and contrast)?

• Is toolset just another way to keep the quality people employed?

• Is the ISO version better than the other models?

• Why can’t we just “roll our own?”

• How does dispersion affect a project manager’s schedule?

• What variation in your ...