Total Quality Management for Project Management

CHAPTER 7 – PROCESS CONTROL AND METRICS

I. Rubric

II. Questions to Ponder

• Do process controls provide any added value?

• Are process controls too abstract for actual use or are they really down-to-earth?

• Why is the frequent addition of more controls so seductive?

• Does the enterprise really need process controls?

• Will a process control plan help any enterprise?

• Does our control expertise have any marketing value?

• Why do we have so many ways to do control plans?

• Why are the process controls different and yet the same (compare and contrast)?

• Is a process control plan just another way to keep the bureaucracy busy?

• Is any version ...