8

Quality Improvement Tools

“Quality is free, but only to those who are willing to pay heavily for it.”

Philip Crosby

Upon completion of this chapter, you will be able to:

  1. Explain the seven quality control tools
  2. Describe the seven new management and planning tools

Introduction

This chapter is divided into two parts. The first part deals with the seven statistical tools and the second, with the seven new management and planning tools.1 The following seven QC tools were identified by the Japanese Union of Scientists and Engineers (JUSE) as being crucial to continuous improvement:

  1. Pareto chart
  2. Cause-and-effect diagram
  3. Check sheet
  4. Histogram
  5. Scatter diagram
  6. Control charts
  7. Graphs

The Pareto Chart

The Pareto chart is also termed as the Pareto ...

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