17
Quality Management System
“Trade depends on quality.”
Prof W. Edwards Deming
Upon completion of this chapter, you will be able to:
- Explain quality management systems (QMS)
- Identify the development of ISO 9000 QMS
- Understand the requirements of ISO 9001 QMS
- Identify the steps to certification under ISO 9001:2008 QMS
- Describe the benefits of ISO certification
Introduction
ISO (International Organization for Standardization) is a global federation of national standards bodies (ISO member bodies). It is the world’s largest developer of standards. ISO’s principal activity is the development of international standards through ISO technical committees. The objective of ISO standards is to contribute to making the development, manufacture and ...
Get Total Quality Management, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
