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Business Process Reengineering
BPR at Mahindra & Mahindra Limited
In the early 1990s, the concept of Business Process Re-engineering (BPR) was popularized by Michael Hammer and James Champy in their bestselling book, Re-engineering the Corporation. The authors state that radical redesign and reorganization of an enterprise with information technology as the key enabler was necessary to bring radical change to lower costs and increase the quality of service. They recommended seven principles of re-engineering for streamlining work processes and, consequently, achieving significant levels of improvement in time management, quality, and cost. ...
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