strategic enabler, the concerned project manager/team should refer to the latest
version of that particular enabler. For example, the latest version of ISO 9000 stan-
dard is ISO 9000:2008 and that of ISO 14000 standard is ISO 14000:2004. Similarly
the 1992 Model of Malcolm Baldrige Award and the European Quality Award
have been revised substantially recently.
Note
1. Robert S. Kaplan and David P. Norton, ‘The Balanced Scorecard: Measures that Drive
Performance’, Harvard Business Review, Vol. 70, no. 1, January–February, 1992, pp. 71–79.
396 TOOLS, TECHNIQUES AND STRATEGIC ENABLERS

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