Total Quality of Management

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strategic enabler, the concerned project manager/team should refer to the latest

version of that particular enabler. For example, the latest version of ISO 9000 stan-

dard is ISO 9000:2008 and that of ISO 14000 standard is ISO 14000:2004. Similarly

the 1992 Model of Malcolm Baldrige Award and the European Quality Award

have been revised substantially recently.

Note

1. Robert S. Kaplan and David P. Norton, ‘The Balanced Scorecard: Measures that Drive

Performance’, Harvard Business Review, Vol. 70, no. 1, January–February, 1992, pp. 71–79.

396 TOOLS, TECHNIQUES AND STRATEGIC ENABLERS

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