Chapter 9 Motivation and communication
Introduction
An early sign of a toxic culture is low motivation with employees ‘going through the motions’ rather than being keen to achieve organisational and maybe personal goals. The consequence is that the organisation does not achieve its maximum potential, and forward momentum is lacking. In this chapter we explore the role that motivation and communications play in both enhancing and debilitating culture. The effect on motivation of an array of approaches from fear and punishment to encouragement and a sense of achievement when coupled with different methods of reward lies at the heart of performance management. The product of this mix defines the difference between ...
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