Skip to Main Content
Toxic Organizational Cultures and Leadership
book

Toxic Organizational Cultures and Leadership

by Susan Hetrick
March 2023
Beginner to intermediate content levelBeginner to intermediate
278 pages
7h 54m
English
Routledge
Content preview from Toxic Organizational Cultures and Leadership

3 The Second Driver of Toxic Culture – Cognitive Dissonance

DOI: 10.4324/9781003330387-5

3.1 Introduction

In toxic cultures, there appears to be a dissonance between the ‘published values’ of an organization and the actual behaviours and norms. While ‘deviance’ means to stray from correct or proper behaviour, ‘dissonance’ is defined as a lack of harmony or agreement between people and things. For organizations, ‘Cognitive Dissonance’ is best described as a disconnect between the external stated values of an organization and the actual practices and/or behaviours. In other words, it is the discrepancy between the rhetoric and the reality.

3.2 Defining Cognitive Dissonance

The term Cognitive Dissonance is used to describe the mental discomfort ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Organizational Culture and Leadership, Fourth Edition

Organizational Culture and Leadership, Fourth Edition

Edgar H. Schein
Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition

Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change, 3rd Edition

Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, Al Switzler

Publisher Resources

ISBN: 9781000847468