Praise For Toxic People
"From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school students and smooth out a few bumps in a rocky marriage."
Richard L. Labrum, Vice President, Wealth Management, Smith Barney
"If you're just sick to death of those people who zap the energy right out of you, Marsha has the cure! In no-nonsense terms, she gives us the prescription for dealing with toxic people. She mixes in the right dosage of personal experience, humor, and practical advice to create a compelling message that is highly relevant in our personal and professional lives. I highly recommend this book to everyone interested in cleaning up toxic behaviors!"
John Ryan, Vice President, American Express
"Marsha Petrie Sue is the Muhammad Ali of communicators. She can dance and look pretty, and she uses the entire ring, but she knows how and when to land a knockout punch. If you have bad relationships, you'll learn why. This is charm school with live ammunition!"
David Rawles, founder and President, Career Solutions, Inc.
"Marsha Petrie Sue's 'take the bull by the horns' approach to self-realization and, if so chosen, self-improvement, is the antidote to today's wimpy leadership malaise. She takes readers by their collars, looks them straight in the eyes, and tells them in no uncertain terms that their key to both personal and professional happiness is attainable only through critical self-evaluation and the will to transcend their current situations."Randy O'Neill, Senior Vice President, Lancer Insurance Company
"She has done it again! She gives us permission to 'sack the toxic people' who suck out our energy. Take Marsha's ticket to freedom: give yourself permission to send the toxic people on their not-so-merry way!"
Dr. Geoff Haw, Consultant, Sagacity Services, Australia
"Marsha always finds a way to deliver the most difficult messages in a humorous way (this book is one example). You will be able to apply this book in everyday life and anywhere you encounter people!"
Tina Aguirre, Senior IT Manager, oil and energy company
Table of Contents
- Praise for Toxic People
1. A Hair in Your Biscuit
- 1.1. Try a Little TLC—Take It, Leave It, or Change It
- 1.2. External Use of TLC
1.3. Liar Liar, Pants on Fire
- 1.3.1. LOOK FOR INCONSISTENCIES
- 1.3.2. ASK THE UNEXPECTED
- 1.3.3. DOES THEIR BEHAVIOR CHANGE?
- 1.3.4. LOOK FOR INSINCERE EMOTIONS
- 1.3.5. PAY ATTENTION TO GUT REACTIONS
- 1.3.6. WATCH FOR MICROEXPRESSIONS
- 1.3.7. LOOK FOR CONTRADICTIONS
- 1.3.8. NOTICE A SENSE OF UNEASE
- 1.3.9. BEWARE OF TOO MUCH DETAIL
- 1.3.10. DON'T IGNORE THE TRUTH
- 1.4. Extra Tip: Be Trusting
- 2. Doesn't Work Well with Others
- 3. The Steamroller
- 4. The Zipper Lip
- 5. The Backstabber
- 6. The Know-It-All
- 7. The Needy Weenie
- 8. The Whine and Cheeser
9. Planning for Toxic Spills
- 9.1. Strategies to Reduce Fear
- 9.2. Face Down Fear!
- 9.3. Focus on Resolution
- 9.4. Drama Queen
- 10. Plotting Toxic Cleanup
- 11. Listen Up!
12. Control the Uncontrollable
- 12.1. Control Your Job
- 12.2. Control Others
- 12.3. Control Yourself
- 12.4. Control It All
13. Toxic Customer Service
- 13.1. Winning Over a Toxic Client
- 13.2. Reverse the Scenario
- 13.3. External and Internal Testing
- 13.4. All a Toxic Client Wants Is ...
- 14. Mental Looting
- 15. Toxic Infections
- 16. Ruffled Feathers
- 17. On a Personal Note
- 18. Survivor
- About the Author
- Title: Toxic People: Decontaminate Difficult People At Work: Without Using Weapons Or Duct Tape
- Release date: September 2007
- Publisher(s): Wiley
- ISBN: 9780470147689