Chapter 5. ORGANIZATIONAL STRATEGIES

Dealing with Toxicity at the Highest System Level

The past administration was tolerant of toxic individuals. This administration addresses it immediately, which has set the bar for what is acceptable. Naturally, this has allowed an overall health for the entire organization, which has brought in even healthier team members.

Quote from study respondent

We are realists, so we don't expect all leaders to have the power or resources to intervene with the entire organizational system. Rather, leaders must determine what they have the opportunity (and even power) to change.

The leaders we surveyed and interviewed recited the various methods that they had tried to change a toxic person or rescue a team from their effects. ...

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