September 2009
Intermediate to advanced
400 pages
6h 50m
English
Content preview from Toyota Kata: Managing People for Improvement, Adaptiveness and Superior ResultsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 3Philosophy and Direction
To understand Toyota’s improvement kata and coaching kata we need to consider two aspects of the context within which they operate: the business philosophy, or purpose, of the company; and its overall sense of direction.
The Company’s Business Philosophy
The business philosophy of a company does much to define the thoughts and actions of everyone in the organization. However, by “business philosophy” I do not mean those nice, generic statements printed on the poster in the lobby. I mean if you stood in the factory for a day and observed what people do—what is important to them, what gets measured—then what would you conclude is important to this company? As they say at Toyota, “The shop floor is a reflection ...
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