CHAPTER 6HOW TO ASSESS PERFORMANCE
Measuring the return on investment (ROI) in training and development has consistently earned a place among the critical issues in the Human Resource Development (HRD) field. … Although the interest in the topic has heightened and much progress has been made, it is still an issue that challenges even the most sophisticated and progressive HRD departments.
JACK J. PHILLIPS
Conducting a regular audit is one of the most powerful ways to sustain a multiple-location training system. In this chapter we will describe exactly how to assess and review a multiple-location system and use assessment tools throughout the centers. Once you are comfortable with the tools, you can begin using the assessment results to develop ...
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