CHAPTER 8HOW TO BUILD ORGANIZATIONAL CAPABILITY
People are the common denominator of progress. So … no improvement is possible with unimproved people, and advance is certain when people are liberated and educated.
JOHN KENNETH GALBRAITH
The same concept that has successfully launched the regional center can now be applied to the entire organization at the corporate level. In this chapter we will defend the role of the T&D function in enhancing total organizational capability and how to build individual, functional, and cross-functional capability using specific tools. And will all that development lead to change? Inevitably. So, we will speak to the matter of change management also.
The T&D function provides a range of activities that add value ...
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