Chapter 10
The Bottom Line: Demonstrating the Return-on-Investment of Your Interventions
Chapter Highlights:
♦ Calculating worth
♦ Calculating return-on-investment (ROI)
♦ Calculating payback period
Here is an actual scene one of us experienced. It took place in the office of the senior vice president of transportation (SVP) for a very large railway.
Case: Not Enough to Go Around
SVP: Look, I understand the need to train people and make them better at what they do. But, here's what I'm faced with. My transportation people tell me that they must have $100 million to upgrade our locomotives and purchase new ones. They've shown me a business case that demonstrates how much revenue we'll lose if we don't spend the money.
My information technology ...
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