Chapter 12
The Finale but Not the End
Chapter Highlights:
♦ Summary of the book's contents
♦ Review of key messages
♦ Parting reflection on values
This concluding chapter has four major purposes. The first is to review the trip we have taken together and emphasize key points to retain as you part company from Training Ain't Performance. The second is to summarize the main messages we have shared with you. Third, we'd like to leave you with some thoughts concerning the values that should guide the performance consultant—ones we, ourselves, have taken to heart and apply daily in our professional work and conduct. Finally, we don't want this conversation to end so we will provide you with opportunities for maintaining a conversation with us ...
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