Chapter 7
Why Training Fails: Maybe Necessary…Rarely Sufficient
Chapter Highlights:
♦ Shortcut method to identifying when training isn't the answer
♦ Why transfer of training doesn't just happen
“I need a training program on…” is the opening gambit in what often precedes a tale of performance inadequacy. You've heard it so often that you immediately anticipate not only the request for training to be handed to you but also the expectation that you will provide performance problem relief. What you're in fact hearing is, “I've got a problem. You fix it…with training.” You've already learned the perfect response: “I can help you solve your problem.” You have also acquired a model and tools to help your distressed client without promising or delivering ...
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