Training Design and Delivery, 3rd Edition

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Evaluation

Evaluation is closely entwined with implementation. But before you can deliver the training program, you need a plan to deliver the training and evaluate its effect on the learners.

Training should be a part of an integrated system in which performance is measured against criteria (best-practice benchmarks) that are tied to the overall organizational strategic and learning objectives.

A training program is organized around three phases of learning. Each phase provides an opportunity for you to evaluate effectiveness and learner outcome.

•  Phase 1: Set the stage for learning.

— Provide clear task instructions.

— Model appropriate ...