The World Cafe
An Innovative Process with Conversations That Matter
Authentic conversation is our human way of thinking together.
Juanita Brown and David IsaacsThe World Cafe, 2005, p. 204
Welcome to The World Cafe
Note: The graphics in this chapter are copyrighted by Nancy Margulies, www.nancymargulies.com, and used with permission.
Imagine that you are an employee of a large retail company and are about to attend a two-hour training that will deal with some common customer service problems that have cropped up at a number of company stores.
You walk into a training room that looks very different from the traditional classroom environment. The ...
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