Chapter 16 Seeking and Using Feedback from Individuals and Groups

This chapter has been included as a result of feedback from a client who some years ago asked us to design and run a Train the Trainer course. When we shared the materials with him before the event, he said he felt that we should include a special section on how trainers handle feedback from groups. We were being asked to train a number of technical specialists as trainers and they were said to be concerned about how to handle feedback from their audience.

For most experienced trainers, all feedback is welcomed because it enables the trainer to make a session truly interactive and focus on the needs and interests of the audience. For those only just entering the role of trainer ...

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