CHAPTER 6 The Success Structure for Designing, Deploying, Delivering and Evaluating the Learning Process

In a discussion with the HR director of a large multi-national in the environmental control market, a problem became apparent. Although centrally organized management training was very popular, attendances fluctuated dramatically. When the business was doing well, courses were full. When there was pressure on budgets, filling courses proved to be difficult and many courses were cancelled. 'Although they all say training is important, I can't get managers to take a long-term view,' he complained. 'They're driven by short-term cost savings and they ask me what impact the training has on the bottom line; and I can't tell them.'

It would be unrealistic ...

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