Training On the JOB: Step-by-Step Guidance Worksheets, Checklists, Case Examples Everything You Need to Succeed

Table of contents

1. Copyright
   1. Dedication
2. Preface
   1. Why I Wrote This Book
   2. What This Book Will Do for You
   3. Who Will Benefit from the Book?
   4. What This Book Will Do for Your Organization
   5. How the Book Is Organized
   6. Summary Training Modules
   7. How to Use This Book
   8. Acknowledgments
3. Introduction to Team-Driven Structured OJT
   1. What Is Team-Driven Structured OJT?
   2. Philosophy and Basic Components of Team-Driven Structured OJT
   3. Fundamental Concepts of Human Behavior
   4. Job-Related Conditions That Affect Task Performance
   5. Chapter Summary
4. OJT’s Eight-Step Model
   1. The Eight Steps of the Model
   2. Employee Ownership: Who Are the Key Personnel?
   3. Obtaining Management Commitment and Support
   4. Roles and Responsibilities of Key Personnel
   5. Chapter Summary
   6. Summary Training Modules
5. Step 1: Perform a Needs Identification
   1. Does Your Organization Need Structured OJT?
   2. What Will Team-Driven Structured OJT Accomplish?
   3. How to Define the Scope of the Program
   4. How to Determine Pilot Areas for Implementation
   5. How to Define Program Objectives
   6. Potential Barriers to Successful Implementation
   7. Chapter Summary
6. Step 2: Conduct a Team Job Task Analysis
   1. How to Differentiate Skill-Oriented Tasks from Knowledge-Oriented Tasks
   2. The Two-Question Technique Defined
   3. Guidelines for Listing Tasks
   4. How to Introduce the Team Job Task Analysis to the Design Team
   5. How to Select a Job Task for Analysis
   6. How to Apply the Two-Question Technique
   7. How to Wrap Up the Team Job Task Analysis
   8. How to Organize More Complex Job Tasks
   9. What About Prerequisite Knowledge and Skills?
   10. Chapter Summary
7. Step 3: Develop a Project Plan
   1. What Goes into the Project Plan?
   2. How to Decide Which Training Modules to Write: The Criticality Analysis
   3. How to Select Approval Teams
   4. How to Set Up a Systematic Method for Data Collection
   5. How to Set a Timeframe Using Two Parallel Tracks for Program Development
   6. Chapter Summary
8. Step 4: Write Training Modules and Cover Sheets
   1. What Is a Training Module?
   2. Who Writes the Training Modules?
   3. What Does the Design Team Facilitator Do During the Writing Phase?
   4. When Does the Writing Begin and in What Order Are the Modules Written?
   5. What Is the Format for Training Modules?
   6. Are There “Rules” of Writing?
   7. How to Introduce Module Writing to the Design Team
   8. How to Introduce Human Factors to the Design Team
   9. Does the Two-Column Format Work for Both Skill and Knowledge Modules?
   10. How Will the Training Modules Be Used?
   11. Training Modules: Controlled or Uncontrolled Documents?
   12. Writing Training Module Cover Sheets
   13. How to Introduce Training Module Cover Sheets to Design Teams
   14. Chapter Summary
9. Step 5: Create a Training Implementation Plan
   1. How to Select On-the-Job Trainers
   2. How to Train and Certify On-the-Job Trainers
   3. How to Determine Trainee Evaluation and Performance Documentation Strategies
   4. How to Prepare Individual Training Plans
   5. How to Track Measures of Training, Performance, and Human Factors Benefits
   6. Chapter Summary
10. Step 6: Try Out, Evaluate, and Modify Training Modules and Cover Sheets
    1. What to Look for When Evaluating and Modifying Training Modules and Cover Sheets
    2. Using the On-Site Verification Checklist
    3. How to Conduct the Review and Approval Process
    4. The Review Process
    5. The Approval Process
    6. Chapter Summary
11. Step 7: Set Up Maintenance and Evaluation Plans
    1. What Goes into the Maintenance Plan?
    2. What Goes into the Evaluation Plan?
    3. How to Compile and Evaluate the Data
    4. The Ongoing Loop for Continuous Feedback and Improvement
    5. Chapter Summary
12. Step 8: Conduct OJT
    1. How to Conduct Pre-Meetings with Trainees
    2. How to Prepare for Each Training Session
    3. The Five-Step OJT Cycle
    4. How to Evaluate and Document Trainee Performance
    5. Factors That Interfere with Training
    6. How to Conduct Follow-Up Sessions
    7. How to Keep Trainers Motivated
    8. Chapter Summary
13. More Guidelines for Writing Training Modules
    1. Use Warnings, Cautions, and Notes Appropriately
    2. Use Conditional Statements and Decision Tables Appropriately
    3. Use Tables and Charts Appropriately
14. For Further Reading
15. About the Author