image chapter 1

Introduction

Why Training Feels LikeEmergency Room Triage

Evolution of This Book

In 1981, while I was working as a young programmer at AT&T, my boss approached me with a funny look on his face. “I need to talk to you,” he said as we moved into a conference room. “Would you consider becoming a trainer?” His face revealed his embarrassment for having to ask me to take such a horrible job. “Yes!” I exclaimed, thus beginning a wonderful adventure. Turns out, this “training thing” was my calling.

I was shipped off for training at AT&T headquarters in New Jersey. I was going to be teaching system development and project management methodologies, ...

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