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Training Triage by Lou Russell

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image chapter 3

Leadership

Stop and Grow Leaders

An executive from a U.S. Department of Defense consulting company called and requested leadership training. As a good performance consultant, you immediately think “red flag.” You know from experience that a customer asking for leadership training can mean anything from a brief video to a multiyear learning experience. The first thing you have to do is find out what is the true problem that this executive needs to solve.

What They Say—The Situation

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You: What happened that triggered this call?
Executive: ...

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