Chapter 15 Developing Assertiveness and Resilience
Overview
In the previous chapter, we learned about emotional intelligence and the role of self-awareness, self-regulation, social awareness, and relationship management on transformation. In this chapter, we will discuss another important component of transformation—developing assertiveness and resilience. Broadly speaking, being assertive shows that individuals respect themselves, stand up for their interests, and express their thoughts and feelings with honesty and confidence. On the other hand, resilience “is the process and outcome of successfully adapting to difficult or challenging life experiences, especially through mental, emotional, ...
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