8Working with External Consultants

I believe the real difference between success and failure…can be very often traced to the question of how well the organization brings out the great energies and talents of its people.

—Thomas J. Watson, Jr., founder of IBM, A Business and Its Beliefs (1963)

As the case of the Northern Virginia Association of REALTORS® in Chapter 6 described, it can be hard for a board to know where to start a change process. Not every association will require an entire team of specialists, but all associations ignore at their own peril the value of leveraging existing knowledge. External consultants provide expertise to governance changes that may not be available internally. Given the emotional nature of change and change ...

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