Appendix
Summary of Lessons Learned
All the cases in this book have shown HR functions eager to seek out good data and apply rigorous thinking—an attitude that is a fundamental element of evidence-based change. More subtle elements are the commitment to create impactful organizational change and to rely on the best existing research and thinking. The cases show a wide range of examples, from the use of straightforward frameworks focusing attention on key issues (Coca-Cola, Chapter Seven) to sophisticated statistical work showing the relationship between business outcomes and HR metrics (the Royal Bank of Canada, Chapter Six). What all these cases have in common is the mind-set that HR adds more value when it brings more rigor and a greater emphasis ...
