book

Transformative HR: How Great Companies Use Evidence-Based Change for Sustainable Advantage

by John W. Boudreau, Ravin Jesuthasan

September 2011

Intermediate to advanced

282 pages

6h 3m

English

Jossey-Bass

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Cover
Title
Copyright
Contents
Dedication
Acknowledgments
Introduction: The Promise of Evidence-Based Change
Part One: The Five Principles of Evidence-Based Change
Chapter 1: Information Overload or Persuasive Analytics?
Understanding Logic-Driven AnalyticsDeutsche Telekom: Bringing the Logic of the Supply Chain to the Analytics of LeadershipThe One Thing You Should Take Away
Chapter 2: Where are Your Pivotal Talent Segments?
Supply-Side SegmentationDemand-Side SegmentationReturn on Improved PerformanceMaking Segmentation HappenCME Group: A Focus on Talent SegmentationThe One Thing You Should Take Away

Chapter 3: Risk
A New Mind-Set Around RiskFrom Mind-Set to Tools and Helpful FrameworksPNC Bank: Creating Risk LeverageThe One Thing You Should Take Away
Chapter 4: Your HR Portfolio
Integration and Synergy Within the HR FunctionIntegration and Synergy Between HR and Other Organizational UnitsIntegration and Synergy Between Organizational UnitsShanda Interactive Entertainment, Ltd.: The Talent-Management GameThe One Thing You Should Take Away
Chapter 5: “Spreading Peanut Butter” or Optimizing Investments?
The Optimization Mind-SetSmart and Tough ChoicesRoyal Bank of Scotland Group: Optimizing MeasurementThe One Thing You Should Take Away
Part Two: Six In-Depth Cases of Evidence-Based Change
Chapter 6: Royal Bank of Canada’s HR Partnership
A Diversity Program That Thrives on IntegrationStriving for SynergyFrom Diversity to Employee Opinion SurveysBuilding an Analytical CapabilityIntegration and Employee CommitmentEvidence-Based Change at RBC: Lessons Learned
Chapter 7: Coca-Cola Combines Passion and Rigor
Integration with Clear Strategic FrameworksData-Driven DiversityIntegration Without Squashing FlexibilityIntegration of Core HR ProcessesEvidence-Based Change at Coca-Cola: Lessons Learned
Chapter 8: Khazanah Nasional’s Pursuit of Nation Building
Doing and Feeling Leadership DevelopmentSuccesses, Problems, and LessonsLeadership Development AuditEvidence-Based Change at Khazanah Nasional: Lessons Learned
Chapter 9: IBM’s Workforce Management Initiative
Human Capital and Globally Integrated EnterpriseThe Workforce Management InitiativeThe Expertise TaxonomyA Peek at ImplementationThe PayoffEvidence-Based Change at IBM: Lessons Learned
Chapter 10: Ameriprise Financial Reinvents its HR Function
Getting the HR Basics RightBringing Focus to the HR FunctionA Finance Expert Confronts HRMultimillion-Dollar Turnover and Other OpportunitiesBeyond Justifying HRLooking to the FutureEvidence-Based Change at Ameriprise Financial: Lessons Learned
Chapter 11: Royal Bank of Scotland Proves People Matter
A History of HR ExcellenceLiving Through the CrisisPast and FutureEvidence-Based Change at RBS: Lessons Learned
Conclusion: Reflections on What We’ve Learned
Appendix: Summary of Lessons Learned
About the Authors
References
Index

Content preview from Transformative HR: How Great Companies Use Evidence-Based Change for Sustainable Advantage

CHAPTER 9

IBM’S WORKFORCE MANAGEMENT INITIATIVEa

IBM is an interesting organization because it went from a period of total dominance of its industry to near bankruptcy to a revival as the leading global provider of technology solutions. The abrupt changes of fortune have left IBM a forward-looking company that is anything but complacent. To stay ahead of the curve, the company has pioneered effective approaches to optimizing the deployment and development of talent globally.

The IBM story starts with CEO Sam Palmisano’s awareness that globalization was changing the nature of business. Trade and investment flows across national boundaries had liberalized, protectionism was falling, and technological advances had vastly reduced the cost of global ...

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Transformative HR: How Great Companies Use Evidence-Based Change for Sustainable Advantage

by John W. Boudreau, Ravin Jesuthasan

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.