Foreword by Kees van der Heijden

WHENEVER LIFE BECOMES MORE HECTIC and uncertain, scenario planning becomes more popular. This empirical fact is not surprising. Scenario planning is in the first place a diagnostic tool for conditions in which uncertainty rules. Experience shows that the tool delivers; in most scenario planning exercises, people experience “aha” moments about the problematic situation they are facing. Even so, the scenario client is often left with a feeling of dissatisfaction, as it seems difficult to directly attribute action in the world to the scenario work done. It seems that important new insights gained often do not compete very successfully when the scenario planner returns to the daily work situation, where the old logics ...

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