Encouraging User Adoption

While the focus of this chapter has been on how to assess and manage the growing quantity of information management systems within an organization, it is also important to reemphasize that these systems exist for a reason: they help individual business units be more efficient, and enhance their ability to collaborate.

The goal in rationalizing the content infrastructure in an organization is to provide better and more consistent access to information. While there are many drivers that make a comprehensive ECM strategy a success, you must remember that users play the critical role. You should ensure your system provides the capabilities your end users require, and implement it in such a way that engages them to use it. ...

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