Strategic ECM Middleware Integrations
Integrating ECM requires thinking about it as middleware. This means two primary options: ECM acts as middleware, or ECM is hidden behind middleware. In the first case, your ECM system connects directly to the applications you need: ERP, CRM, e-mail archives, and the like. This is a good option if your system has very specific content needs. In contrast, if you want to provide a common set of ECM services across a variety of applications that is beyond core services, providing ECM through middleware is a good option.
There are many ways to create these integrations. Probably the most common is the SOA approach, either through an enterprise service bus, or directly to the content server. These integrations ...
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