Transforming IT Culture: How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department That Outperforms

Introduction

We fear to know the fearsome and unsavory aspects of ourselves, but we fear even more to know the godlike in ourselves.

—Abraham Maslow

Welcome to a future where professionals count and leaders have the tools and knowledge to unlock the full potential of their talent; where companies are as concerned about their human infrastructure as they are about their networks, storage, and computers; where human understanding is seen as highly productive, and human-centric practices have replaced the selfish, cold, industrial methods that now dominate traditional corporate America. That day now dawns. The pendulum of caring is starting to swing back, and its movement will produce winners and losers. How will things turn out for you?

This book will give you an awareness of the human factors of productivity, enabling you to unlock hidden pockets of personal and group effectiveness, thereby ensuring you are positioned for long-term success. Your outcome does not have to be in doubt. This is a meaningful read, and the first steps in your journey toward a higher level of performance. Enjoy it.

So, how do I know the pendulum is moving? Some things in life are just accidental. As an information technology (IT) leader, I was always very good at strategy, process, and technology, but I also cared deeply about my people and fought to create high-performing cultures where each of them really did count; they repaid the caring with on-time projects, great solutions, deep collaboration, positive ...