Transforming Leadership, Improving the Patient Experience

Chapter 2Provider-Patient Communication – Evidence from the Field

DOI: 10.4324/9781003431077-2

Introduction

A critical factor in the effectiveness of healthcare delivery is sustaining patient centeredness through meaningful provider-patient communication. When patient satisfaction is high, compliance with medical directives increases, behavioral tendencies to follow up with the provider are strengthened, the inclination to initiate litigation against providers diminishes, and 30-day readmission rates are lower. Broken communication, on the other hand, may contribute to medical nonadherence and other adverse events, including readmission and unnecessary health costs. Of the 2 million patients that were readmitted in 2022, with an estimated ...