Chapter 5Communicating Quality – Hospital Leadership and Performance Outcomes
Introduction: Quality of Care Matters
Provider-patient communication is not only important for its impact on patient outcomes but also because of its role in influencing patient ratings and willingness to recommend the hospital. When patient satisfaction is high, it triggers multiple benefits. These benefits may include an increase in compliance with treatment and care directives and an enhanced tendency to follow up on instructions from physicians. Other benefits include a decrease in the inclination to initiate medical malpractice lawsuits against healthcare providers. Patients reporting that their physicians listened to them carefully ...
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