Chapter 6Nursing Leadership and the Patient Experience
Introduction
The COVID-19 pandemic was a direct strike on the infrastructure of healthcare systems across the world. It pushed healthcare systems and those who worked in them to unimaginable limits and into previously unthinkable decision-making dilemmas. As such, the pandemic highlighted the importance of strong, effective leadership in healthcare. Again and again, healthcare leaders were forced to make real-time decisions with imperfect information. People across the world were looking for understanding, direction, and guidance, and in some instances, they were making very personal decisions based less on a clear understanding of data and more on a sense ...
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