Transforming Performance Measurement

CHAPTER 10

Learning About and from Measurement

Nothing is more important for transforming performance measurement than learning. Learning about and from performance measurement can make a huge difference in how people relate and respond to it—and to each other. In this chapter we discuss the importance of learning about using measurement transformationally and learning from measurement.

Transformational Learning

Most learning is informational, not transformational. Transformation is about trans-form-ation, a “change in form.” Learning aimed at increasing our store of knowledge or existing repertoire of skills is valuable, but it doesn't promote change of form. Organizational learning expert Jack Mezirow believes that transformational learning ...