CHAPTER TENDeveloping Transformational Stewards
Looking ahead, public and nonprofit service is likely to continue to be characterized by challenges that require leaders to be agents of change in the public interest—what we have been calling transformational stewards. Leaders will be operating in turbulent conditions, including the following:
• Rapid communications that penetrate traditional barriers to information-sharing
• Increasing transparency and public scrutiny regarding ethics, results, and opportunities for improvement
• Evolving information technology, which will break down organizational silos and connect and integrate organizational functions in ways not previously possible
• Changing strategic influences and mission requirements, ...
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